I always give credit where credit is due-- Sears did right by me.

My Craftsman chainsaw bit the dust about a month ago-- about two weeks after the warranty ran out.  I took it to the store and they recommended I take it to their regional service center.  I called the place before I went to see if their chainsaw technician was in.  The answer was they send them out and that I would be putting down $85 for the repair.  The chainsaw cost me $140 on sale last year.  Those numbers don't add up in my book.

I took the tool to a local repair place and was told the engine was probably frozen-- no charge.

I went back to the original store and asked for the manager.  Here is what I CALMLY told him:

• The break down was within two weeks of the warranty
• I bought the Craftsman brand because I expected quality and at least five seasons from the tool
• I buy most of the chainsaw tools and accessories for the tool there, as well as other tools I need
• I use the proper fuel additives and don't even let the fuel run out while using the tool

He came back with a $135 credit (better than I expected) towards the chainsaw of my choice-- I choose a similar tool and paid the $16 difference.

Kudos to the manager and Sears for doing the right thing . . .

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